Steps to Take if Your Order is Damaged
- Document the Damage: Take photos of the damaged item and packaging.
- Contact Customer Service: Email help@shop.movingparcels.co.za with your order details and photos of the damage.
- Assessment: Our team will assess the damage and provide instructions on how to proceed.
- Return or Replacement: We will arrange for a return and offer a replacement or refund, depending on the situation.