Refunds and Disputes

1. Requesting a Refund:
   • Log in to Your Account: Access your MP Marketplace account.
   • Go to Orders: Navigate to the “My Orders” section and select the order you wish to request a refund for.
   • Initiate Refund: Click on “Request Refund” and provide the reason for the refund. Follow the prompts to complete your request.
   • Confirmation: You will receive a confirmation email once your refund request is processed. Refunds typically take 7-10 business days to reflect in your account.
2. Dispute a Charge:
   • Contact Customer Service: If you believe there is an error with a charge on your account, contact our customer service team at help@shop.movingparcels.co.za.
   • Provide Details: Include your order number, the charge in question, and a detailed explanation of the issue.
   • Investigation: Our team will investigate the dispute and provide a resolution within 5-7 business days.
   • Resolution: You will be notified via email about the outcome of the dispute. If the charge is found to be incorrect, a refund will be issued.

Important Notes:

• Time Frame: Refund requests must be made within 30 days of the purchase date.
• Partial Refunds: In some cases, partial refunds may be issued if only part of the order is returned or disputed.
• Contact Us: For any issues related to refunds or disputes, please contact our customer service team.