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What if my order is damaged?

Steps to Take if Your Order is Damaged

  1. Document the Damage: Take photos of the damaged item and packaging.
  2. Contact Customer Service: Email help@shop.movingparcels.co.za with your order details and photos of the damage.
  3. Assessment: Our team will assess the damage and provide instructions on how to proceed.
  4. Return or Replacement: We will arrange for a return and offer a replacement or refund, depending on the situation.
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