Steps to Return Your Order
- Log in to Your Account: Access your MP Marketplace account.
- Go to Orders: Navigate to the “My Orders” section.
- Select the Order: Choose the order you wish to return.
- Initiate Return: Click on “Return Order” and follow the prompts to select the items you want to return and the reason for return.
- Ship Your Return: Print the return label and ship the items back to us. Ensure the items are in their original condition and packaging.
Return Conditions
- Items must be returned within 30 days of purchase.
- Items must be in their original condition and packaging.
- Digital products cannot be returned once they have been downloaded or accessed.
Return Processing
- Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions.
- Refunds will be processed to the original payment method within 7-10 business days.
- You will receive an email confirmation once the refund has been processed.