Steps to Take if You Receive a Faulty or Damaged Item
- Document the Issue: Take photos of the faulty or damaged item.
- Contact Customer Service: Email help@shop.movingparcels.co.za with your order details and photos of the issue.
- Assessment: Our team will assess the issue and provide instructions on how to proceed.
- Return or Replacement: We will arrange for a return and offer a replacement or refund, depending on the situation.