How can we help you?

I’ve received a faulty/damaged item

Steps to Take if You Receive a Faulty or Damaged Item

  1. Document the Issue: Take photos of the faulty or damaged item.
  2. Contact Customer Service: Email help@shop.movingparcels.co.za with your order details and photos of the issue.
  3. Assessment: Our team will assess the issue and provide instructions on how to proceed.
  4. Return or Replacement: We will arrange for a return and offer a replacement or refund, depending on the situation.
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